Endeavour Payment Technologies Limited (“Endeavour”) is a company incorporated in British Columbia, Canada with company number BC1333936 and whose registered office is at 500 - 224 West Esplanade, North Vancouver, BC V7M 1A4, Canada. Endeavour is registered by the Financial Transactions and Reports Analysis Centre (“FINTRAC”) as a Money Service Business (Firm Reference Number M21971983).
Endeavour has developed this Privacy Policy (“Policy”) in compliance with the Data Protection Act (the "DPA") and according to the General Data Protection Regulation (GDPR) to explain the ways we may collect, process, store, share and transfer your personal data through our services and via our online presence, which includes the website www.endeavour.financial ("our website"). We are committed to protecting and respecting your privacy. This Policy provides information on how we use personal data, with whom we share it, your rights and choices, and how you can contact us about our privacy practices. This policy does not apply to any third-party websites, their products or services, even if they link to our services or site.
This Policy (together with our Terms and Conditions and Cookie Policy) constitutes the basis on how any personal data collected by us will be processed. Please read the following carefully to understand our views and practices regarding your personal data. By using our services or visiting our website you are accepting and consenting to the practices described below.
You may provide us information about you in various ways - filling in electronic forms on our website or contacting us via phone (including the mobile app), e-mail or otherwise. This includes any information provided by you when submitting application to open an account, subscribing to our service, searching for a product or service on our website or reporting on a problem on our site. The information you provide us may include:
· your name;
· birth date;
· physical appearance (photo/video);
· address;
· passport/ID details (including image);
· contact details (e-mail address, phone number, website);
· credit card or other financial information;
· personal description;
· information regarding your business;
· information on the representatives, officers and shareholders of your business (including information/data mentioned above).
By submitting any application, you confirm that you are authorised and have the necessary consents to disclose the personal data provided in the application to us. We shall not be liable for any claim brought by any individual arising from an act or omission resulting from your failure to ensure that the lawful transfer of personal data.
Every time you visit our website, we may automatically collect the following:
We also may collect information about online activity on our website and connected devices over time and across third-party websites, devices, apps and other features and services.
Our website uses cookies to distinguish visitors of our website. This helps us to provide you with a good and quality service when you browse our website and allows us to improve our website. For more detailed information on cookies, please refer to our Cookie Policy.
We may use the information about you in the following ways:
We may use this information:
We will use this information:
Your personal data may be shared with any member of our Group, which means affiliated companies, subsidiaries, owners and their subsidiaries, as defined in Business Corporations Act .
We may also share your personal data with third parties including:
We may disclose your personal information to third parties:
Endeavour maintains various security measures designed to provide reasonable protection for your personal data against loss, misuse, unauthorised access, disclosure, and alteration. The security measures include firewalls, data encryption, information access authorisation and physical access controls to our data centres. Your personal data is accessible to a limited number of personnel to perform their duties.
We are dedicated to securing our systems and services and are constantly improving them, you are responsible for securing and maintaining the privacy of your password(s) and account/profile information and verifying that any personal data we maintain about you is accurate and up to date. We ask you not to share a password with anyone. We are not responsible for protecting any personal data that is with a third-party based on an account connection that you have authorised. This If you have reason to believe that that the security of your account has been compromised, please contact us immediately.
We cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features for unauthorised access prevention.
We retain your personal data as long as we are providing our services to you and retain personal data after we cease providing services to you, even if you close your account, to the extent necessary to comply with our legal and regulatory obligations, including tax, accounting, and financial reporting, fraud monitoring, detection and prevention, we are required to retain the data by our contractual commitments, and where data retention is mandated by the payment methods that we support.
You may limit or restrict our use and disclosure of your personal data and we will try to comply with your request as soon as reasonably practicable.
In case you no longer want to receive marketing-related emails from us, you may opt-out via the unsubscribe link included in such emails. Please note that while you may opt-out of receiving marketing-related emails from us, we may still send you important messages or notifications that are required to provide you with our services and for Endeavour to comply with laws and regulations.
We encourage you to review, correct, or update personal data that you have previously disclosed to us in order to keep it up to date, you may do so by signing in to your Endeavour account or by contacting us.
Depending on your location and subject to laws and regulations, you may have the following rights with regard to the personal data we control about you:
– The right to request confirmation of whether Endeavour processes any personal data relating to you, and to request a copy of that personal data; ask to change or update data that is inaccurate, incomplete or outdated or to erase or restrict the use of your personal data in certain circumstances provided by law;
– The right to request that we export to another company, where technically feasible, your personal data that we hold in order to provide our services to you.
Where the processing of your personal data is based on your previously given consent, you have the right to withdraw your consent at any time. You may also have the right to object to the processing of your personal data on grounds relating to your particular situation.
In order to exercise your data protection rights, you may contact Endeavour as described in the Contact Us section below. We take each request seriously. We will comply with your request to the extent required by applicable law. We will not be able to respond to a request if we no longer hold your personal data.
For your protection, we may need to verify your identity before responding to your request, such as verifying that the email address from which you send the request matches your email address that we have on file. If we no longer need to process personal data about you in order to provide our services, we will not maintain, acquire or process additional information in order to identify you for the purpose of responding to your request.
If you are a customer of a Endeavour client (“Client”), please direct your requests directly to the Client.
You have the right to access information held about you. Your right of access can be exercised in accordance with the applicable legislation. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.
Endeavour is a global business. Therefore, your personal data may be stored and processed in any country where we have operations or where we engage service providers. We may transfer your personal data that we maintain about you to recipients in countries other than the country in which the personal data was originally collected, including to the United States. Those countries may have data protection rules that are different from those of your country. However, we will take measures to ensure that any such transfers comply with applicable data protection laws and that your personal data remains protected to the standards described in this Privacy Policy. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your personal data.
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
If you have any questions regarding our Privacy Policy, please contact us by email at info@endeavour.financial
Endeavour Payment Technologies Limited is registered as Money Services Business (“MSB”) with the Financial Transactions and Reports Analysis Centre (“FINTRAC”) (Reg. No.: M21971983)
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